Report

The Forrester Wave:
Digital Decisioning Platforms
Q4 2020

March 2021

In today’s hyper-competitive banking environment, banks must make fast decisions in a highly uncertain market and do so at scale. Combining human decision logic based on hands-on experience and coupling it with the best and latest data-driven decision intelligence technologies, such as machine learning, can help banks make the best business decisions. This is where advanced digital decisioning platforms (DDP) enter the scene.

In The Forrester WaveTM: Digital Decisioning Platforms, Q4 2020 22-criterion evaluation of DDP providers, Forrester researched, analyzed and scored the 13 most significant vendors to show how each measures up and to help application development and delivery (AD&D) professionals select the right one for their needs.

In this report you will learn how:

  • DDP vendors are rapidly innovating to integrate decision logic (classical business-rules engines) and decision intelligence technologies (analytics, machine learning, and optimization):
  • What to look for in selecting a DDP provider for your institution; and 
  • How the top vendors in the market stack up against best in class competitors.

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